FAQ on Terms & Conditions

Modified on Tue, 26 Sep 2023 at 03:04 PM

Where can I find all Terms and Conditions?

You can access all Terms and Conditions of Throttl HERE.


What are the specific terms and conditions that relate to payment?

8. Payment

8.1 By Throttl offering the Services to you, you agree that:

  • the Client will pay Throttl a commission for the provision of the Services (the Commission Fee), which will be calculated based on the Subscription, Job, Package and/or Upgrade purchased by the Client (if any);

  • The remaining Job Fee or Job Completion Stage Fee (the Expert Payment), will be held by Throttl pursuant to these terms and, where it is agreed that a Job or Job Completion Stage is completed, the Expert Payment will be transferred to the Expert minus any merchant banking service charges (the Transaction Fee) incurred in the course of transferring the Expert Payment.

8.2 All payments made in the course of your use of the Services are made using a third-party payment gateway (the Gateway). In using the Website, the Services or when making any payment in relation to same, you warrant that you have read, understood and agree to be bound by the terms and conditions that are available on the Gateway’s website.

8.3 You agree and acknowledge that Throttl can vary the Package Fee, Subscription Fee and/or Upgrade Fee at any time by amending the relevant sections of the Website. The varied Package Fee, Subscription Fee and/or Upgrade Fee will come into effect following the conclusion of the existing Subscription Period and/or Package Period.


Why has my access to the Throttl platform been suspended?

Possible reasons can include:


9. Non-Payment

9.1 In the event you elect to pay the Job Fee, Package Fee, Subscription Fee or Upgrade Fee by way of direct debit and/or credit card and there is a chargeback by your credit provider, Throttl may suspend or terminate the Services immediately. You will be charged the then current Throttl administration fee which will be no less than $150.00 plus GST (Administration Fee) and may also be charged interest in the amount of the Cash Rate Target set by the Reserve Bank of Australia (the Interest) on amounts which remain unpaid after thirty (30) days from the date of the tax invoice. Upon payment of the Administration Fee, Interest and Fees in accordance with the Terms, Throttl will reinstate the Services to you.


9.2 If you do not pay the Job Fee, Package Fee, Subscription Fee or Upgrade Fee in accordance with the Terms, Throttl will issue an overdue payment notice and you will be liable to make the payment immediately. In the event the amounts remain unpaid after seven (7) days from the date of the tax invoice, Throttl may proceed to recover the debt from you without further notice. If Throttl initiates debt recovery action against you, you acknowledge and agree that you will be and remain liable for all debt collection costs which includes any legal costs (on an indemnity basis), collection agency costs and any other expenses or disbursements, including but not limited to, Land and Property Information searches, Australian Securities and Investment Commission searches, process server fees, Expert Reports and court/tribunal fees. You will also be liable to pay the Interest and Administration Fee on the outstanding debt and Throttl may report the debt to a credit reporting agency.


9.3 Throttl reserves the right to terminate or suspend your access to the Services in the event that you fail to pay any payment pursuant to the Services or any invoice sent by Throttl from time to time. Time is of the essence.

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