Packages Status

Modified on Mon, 25 Sep 2023 at 05:19 PM

Understanding Throttl Package Status

This section explains the various statuses a Throttl package can have and the actions associated with each status:




In this status, the client has approved the package but has not yet made the payment.


When a package is Live, it indicates that the client's packages are paid, and billing is proceeding as expected.


A Completed status signifies that the client's packages have been successfully finished, and the payment automation and expert review process have concluded. This applies whether a review was provided or not.


Packages may be placed in Paused status by Throttl administration under certain circumstances:

  1. If there's a delay in onboarding due to reasonable circumstances determined by Throttl management.

  2. If the client submits a request to pause the package with 30 days' notice, provided the reasoning is considered fair and valid.

  3. If a client requests a replacement expert, and the request is approved by Throttl management. The package is paused until the transition is completed.

Note: Any pause approval requests are solely at the discretion of Throttl management.


Packages are marked as Suspended when they are not active. This can result from Throttl administrators suspending the package, client, or expert due to issues such as non-payment or non-compliance with Throttl's terms and conditions.


The Cancelled status is assigned when a package has remained in Pending Payment for over 60 days or has been changed from Suspended to Cancelled following review by Throttl administrators.

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