Packages Status

Modified on Mon, 25 Sep 2023 at 05:19 PM

Understanding Throttl Package Status

This section explains the various statuses a Throttl package can have and the actions associated with each status:


STATUS

EXPLANATION

PENDING PAYMENT:

In this status, the client has approved the package but has not yet made the payment.


LIVE:

When a package is Live, it indicates that the client's packages are paid, and billing is proceeding as expected.


COMPLETED: 

A Completed status signifies that the client's packages have been successfully finished, and the payment automation and expert review process have concluded. This applies whether a review was provided or not.

PAUSED:

Packages may be placed in Paused status by Throttl administration under certain circumstances:

  1. If there's a delay in onboarding due to reasonable circumstances determined by Throttl management.

  2. If the client submits a request to pause the package with 30 days' notice, provided the reasoning is considered fair and valid.

  3. If a client requests a replacement expert, and the request is approved by Throttl management. The package is paused until the transition is completed.

Note: Any pause approval requests are solely at the discretion of Throttl management.

SUSPENDED: 

Packages are marked as Suspended when they are not active. This can result from Throttl administrators suspending the package, client, or expert due to issues such as non-payment or non-compliance with Throttl's terms and conditions.

CANCELLED:

The Cancelled status is assigned when a package has remained in Pending Payment for over 60 days or has been changed from Suspended to Cancelled following review by Throttl administrators.

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